FREQUENTLY ASKED QUESTIONS (FAQ)
Why work with Dermapure?
At Dermapure we invest in research to ensure we only offer our clients high-quality, scientifically proven, results-driven brands with worldwide reputations for excellence in the skincare industry. Speak to our Sales Team to find out more about any of the brands or products we supply.
How will you train my staff if I stock your products?
At Dermapure we believe that training is at the heart of every successful business. We offer a variety of training methods to ensure your team are highly trained on our brands, products, treatments and the best sales and marketing techniques. We offer a full training programme that can be delivered at our training centre (COVID dependent) or in-house at your clinic/spa. Our Dermapure Customer Portal also provides a selection of online and downloadable training tools to further improve the knowledge and skills of your therapists and employees. Contact our Training Team to arrange some bespoke training for your team.
How will Dermapure support my business?
At Dermapure, the level of support we offer our clients is second to none. We appreciate that your business success directly impacts our business success so we’re here to offer help, support, training and more. We share marketing tips and tools, offer extensive training (not just product-based, but sales and marketing insights too), keep abreast of industry changes and communicate relevant news with our clients, helping you to stay ahead of the competition. Our marketing is creative, our training is in-depth and our enthusiasm to help you succeed is off the chart! Contact us at info@dermapure.uk or call us on 01932 339 160 to find out more.
How can I place an order?
At Dermapure, we understand that time is a precious commodity. With this in mind, we have developed a fast, simple and convenient ordering system, designed to enable you to place your orders in your own time, 24-hours-a-day, 365 days a year.
For those customers with a Dermapure credit account*, you will receive an invoice with your order. For those customers who don’t have an approved credit account and need to make an upfront payment, please call head office on 01932 339160 to provide payment details. Please note: Orders will not be processed until payment has been received.
Once you have placed your order, you will receive an email to confirm that we have received your request. Orders take 2 working days to process and dispatch once payment has been received or credit has been approved. Once your order has been dispatched, you will receive an email/text message from the courier with a delivery date and time. Your order will include a packing note – please notify us within 24 hours if you have any concerns or queries relating to your delivery.
If you have any issues or questions during the order process, please contact the head office on 01932 339 160 or via info@dermapure.uk.
*Credit accounts offered subject to references.
Which Brands does Dermapure offer?
At Dermapure we carefully select only the best world-leading skincare and supplement brands. We ensure that all our brands are results-driven, scientifically proven, ethical, professional and marketable.
We are currently the sole UK distributors for:
- DermaQuest
- Hush & Hush
- Sensilis
- Epionce
- Lira Clinical
How do I start working with Dermapure?
If you’d like to become one of our valued UK stockists, then pick up the phone and give us a call or drop us a line using the details below…
Tel: 01932 339160
Email: info@dermapure.uk
One of our Account Managers will talk you through our onboarding process, getting you set up with an account as quickly as we can. Once you’re up and running, our Sales and Training Teams will be in touch to ensure you have all the support you need. If you have any questions or queries, your Account Manager is available to help you.
What does Dermapure do differently from other distributors?
At Dermapure we pride ourselves on the ‘added value’ that we bring to your business. Our training, sales, marketing and general business support enable our clients to tap into a wealth of knowledge, either in person or via our Client Portal. Our own Digital and Marketing Team are able to create adverts, banners, social media posts and other marketing collateral to help you promote the treatments and products available from our brands.
We love to hear your ideas too – so if there’s something we’re not doing that you’d like us to provide, just let us know.
How long has Dermapure been in operation?
Dermapure was founded by its current owner, Gary Baulch, in 2006. Having gone from strength to strength, Dermapure is a well-recognised and well-respected name in the skincare sector. Supplying some of the UK’s best clinics and spas, with some of the world’s best skincare and supplement brands out there – Dermapure offers a level of customer service that can’t be beaten.
Which resources can I access from Dermapure to support the brands I stock?
Having created our Client Portal to enable our clients to access a raft of marketing and training resources, you simply need to log in to unlock your Aladdin’s cave. Adverts, posters, banners, social media posts, video content, training manuals, pre-recorded training videos, product reviews and more… Enjoy looking around our Client Portal and discovering the many tools designed to support and better your business.
How does Dermapure promote its brands?
At Dermapure we enlist the help of a specialist PR Agency to ensure our brands remain at the forefront of the health, beauty and skincare industry. They keep our brands visible in magazines, newspapers, adverts, on social media and work with some leading bloggers to ensure the proof is out there for all to see.
Our own Digital and Marketing Team are also responsible for our SEO, PPC, organic exposure and more. They are actively working to ensure our brands come out on top, looking better than the rest!